YÜKLEGO NASIL ÇALIŞIR ?
Gönderinizin alış ve varış adreslerini mahalle, sokak adı ve bina numarası ile birlikte girin
Gönderinizin teslimat süresine göre hizmet türünü seçin.
Gönderi türü (Zarf, poşet, koli) hakkında adedi, en, boy ve yüksekliği, ağırlığı hakkında detaylı bilgileri girin.
Hizmet alacağınız taşıyıcıyı ve gönderinizi hizmet aldığınız süre boyunca canlı takip edin.
User Agreement
PARTIES
ARTICLE 1 This agreement has been prepared between the Arif Güvenç Company, which conducts the activities of the Yüklego Platform and is located at Kaptanpaşa Mahallesi Yay Sokak No:72/B Beyoğlu/İstanbul, and the USER who becomes a member of the site and is approved at the time of membership to the site. The parties will be referred to briefly as "YÜKLEGO" and "USER" in the contract. By becoming a member of the site, you acknowledge, declare, and undertake that you have read, understood, and approved all the terms of the User Agreement.
DEFINITIONS
ARTICLE 2 USER: Any real or legal person accessing the YÜKLEGO virtual platform online. COURIER: Real or legal person conducting transportation activities. PLATFORM: The virtual environment where User and Courier come together via www.yuklego.com and the YÜKLEGO mobile application. SITE: The website consisting of the domain name www.yuklego.com and its related subdomains.
SUBJECT AND SCOPE OF THE AGREEMENT
ARTICLE 3 3.1. The subject of this Agreement is to determine the terms and conditions for the user who is a member of the Platform to benefit from the services and the mutual rights and obligations of the parties. 3.2. YÜKLEGO is a digital platform where COURIERS and USERS who want to receive this service come together, and software support is provided to the parties. 3.3. The USER acknowledges that YÜKLEGO is not a party to the service relationship between the USER and the COURIER, and does not make any commitments or obligations regarding the service relationship and the subject matter of the service activity. 3.4. YÜKLEGO does not conduct any transportation activities in accordance with the Law No. 4925 on Road Transport. 3.5. COURIERS are not employees, workers, agents, or business partners of YÜKLEGO, without limitation. The USER can inform YÜKLEGO about the couriers with whom they interacted through the Platform and about whom they have complaints. However, YÜKLEGO cannot be held directly responsible for the behavior of couriers. YÜKLEGO has no responsibility regarding the service provided by couriers. YÜKLEGO cannot provide any guarantee regarding the service provided.
TERMS OF SERVICE USE
ARTICLE 4 4.1. In order to become a member of the Platform, it is necessary to be over 18 years old and not to have been temporarily suspended from membership on the site or permanently banned. 4.2. The USER starts to use the Platform by filling in the required sections for membership registration and agreeing to the terms specified in this agreement by entering their email address and password. The right and authority to become a Member as defined in the Membership Agreement cannot be obtained until the membership process is completed. 4.3. In order to become a member of the Platform, it is necessary not to have been temporarily suspended or permanently banned from membership by YÜKLEGO. The fact that these individuals have completed the application membership procedures does not result in becoming a USER. 4.4. When the USER requests a COURIER through the Platform, they will be directed to COURIERS located near them. The legal relationship between the USER and the COURIER begins when the COURIER accepts the service request in their SERVICE PROVIDER application. 4.5. The USER agrees and undertakes to have the shipment ready when the COURIER arrives at the address where the call is made. 4.6. The USER accepts that they are obliged to pay the full service fee of the courier called through the Platform through the payment methods presented to them, and if there are no payment methods offered, they will pay in cash to the courier or the courier company to which the courier is affiliated. 4.7. YÜKLEGO is a marketplace that brings the USER and the courier company together, and is not a party to disputes arising from payments. YÜKLEGO cannot be held responsible for problems arising from lost, incomplete, misdelivered, damaged shipments, or shipments delivered to the wrong address during the use of the service, including the Platform. 4.8. When the USER chooses to pay by credit card, they will enter their credit card information into the system once for a single transaction. The credit card information securely stored by the USER will be used later without the need to enter the information again. 4.9. In case the USER prefers to pay by credit card and the limit of the credit card currently in use in the system is full or the payment cannot be made for any reason, the USER can make the payment again using another credit card previously defined in the system or by defining a new credit card. 4.10. The USER acknowledges and undertakes that even if they do not receive service from the incoming COURIER, a penalty of 20 TL will be deducted from them, and they will not be able to object to the rightful penalty deducted from them due to the expenses incurred. In this case, YÜKLEGO reserves the right to remove the USER from the Platform. 4.11. YÜKLEGO cannot guarantee that a COURIER will respond to every request made by the USER. YÜKLEGO makes the necessary efforts for COURIERS receiving calls to respond positively. 4.12. The time and similar basic information have been reported by the COURIER, and due to the nature of the platform, YÜKLEGO has no obligation regarding their accuracy. In courier services obtained through YÜKLEGO, before calling the courier, the USER enters the information regarding where the requested courier service will be performed and the district information. Based on the information entered by the USER on the Platform, the fee information for the courier service to be provided to the USER is specified. By approving the fee information presented to them, the USER makes the payment by pressing the CONFIRM ORDER button and completes their request. With this approval, the USER accepts the offer of the fee offered to them (acceptance). 4.13. The COURIER makes every effort to ensure that the information provided about the directed vehicle (estimated arrival time, distance of the vehicle from the USER, etc.) reflects the reality to the fullest extent possible, but cannot be held responsible for the information not reflecting 100% accuracy. 4.14. It is the responsibility of the USER to provide the exact and complete delivery address given to the COURIER. In case the delivery is not accepted at the destination visited, the address is incorrect, or for similar reasons, the delivery cannot be made, the USER will be contacted, and the item will be returned. In this case, the USER accepts and undertakes to pay the return fee up to the amount of the delivery payment. 4.15. During the creation of the shipment via YÜKLEGO, if the USER uses the brand names, trademarks, or names of the Sender, they are deemed to have given consent and accepted the following conditions: 4.15.1. It has all rights and approvals to use the results of intellectual activities specified in the shipment and individualization tools (trademarks, brand names, symbols, etc.). 4.15.2. It does not violate any rights of third parties in connection with such permission; it does not use combinations that may damage or insult honor and dignity, as well as other combinations that may damage or insult honor and dignity. 4.15.3. It does not use information, including but not limited to: information that is forbidden to be distributed in the territory of the Republic of Turkey, information that contains pornographic meanings, as well as other information prohibited to be stated by Turkish laws; combinations that may incite social, racial, national, or religious hatred and hostility. 4.15.4. Understands the consequences of violations of consent and clear consents. 4.15.5. Does not use the data of a person who does not consent to the instructions illegally. 4.15.6. It acknowledges that it does not violate the existing legislation of the Republic of Turkey by mentioning / writing such and is ready to assume all kinds of responsibilities arising from the violation of this permission and to compensate the damages of the Arif Güvenç Company.
RIGHTS AND OBLIGATIONS OF THE PARTIES
ARTICLE 5 5.1. The USER acknowledges, declares, and undertakes that while fulfilling the membership procedure, benefiting from the application, and performing any transaction related to the services on the application or the site, they understand, approve, and undertake all the terms specified in the Agreement, the rules specified in the application and the site, and all the terms and rules specified above. 5.2. The security, storage, and keeping away from the knowledge of third parties of any information such as the username, password, etc., created by the USER when becoming a member of the site, is entirely the responsibility of the USER. YÜKLEGO has no direct or indirect responsibility for any negligence or defects in the preservation of this information. 5.3. No shipment will be accepted that includes cash, checks, promissory notes, gold, etc., valuable materials and stones, foreign currency, etc., whose transportation is prohibited. The USER is responsible for all legal and criminal liability and direct and indirect damages arising from the transportation of goods prohibited from being transported, including but not limited to the ones listed. 5.4. If it is determined that the USER's behaviors contrary to this agreement and activities on the application pose a risk for the site and other users, the membership will be unilaterally terminated by YÜKLEGO. 5.5. The USER can report their complaints about the COURIERS they transact with through the Platform to YÜKLEGO. YÜKLEGO may reclaim from the COURIER regarding the damage and complaint. YÜKLEGO cannot be held responsible for the behaviors of the COURIERS in any way. 5.6. YÜKLEGO cannot be held responsible for any problems experienced by the USER due to access interruptions to the application due to technical issues. 5.7. YÜKLEGO may make changes to the implementation of this Agreement in the future due to technical necessities and compliance with legislation, as well as change its existing articles or add new articles.
INTELLECTUAL PROPERTY RIGHTS
ARTICLE 6 6.1. All intellectual and industrial property rights of the Platform belong to YÜKLEGO. 6.2. In this context, the content of the site and the application cannot be copied, reproduced, reproduced, modified, sold, derivative works created from them, or distributed in any way without the explicit permission of YÜKLEGO. No content on the Platform can be interpreted to give YÜKLEGO the right to use the intellectual property rights of YÜKLEGO.
PERSONAL DATA
ARTICLE 7 7.1. By becoming a member of the Platform and providing their mobile phone number, the USER accepts that YÜKLEGO can send SMS messages to mobile phones limited to the transaction. Members agree to inform YÜKLEGO of the change when their mobile phone numbers change by updating their Member Accounts. YÜKLEGO may store the mentioned messages during the membership period except for sensitive data to ensure legal security in the Platform. 7.2. The USER agrees that the name, address, mobile phone number, e-mail address, citizenship number, operating system version information of the mobile device used, location information, and voting information given to the COURIER at the end of the delivery can be processed as a legitimate right to perform the relevant activity by YÜKLEGO. YÜKLEGO undertakes not to share this information with anyone other than the COURIER.
OTHER PROVISIONS
ARTICLE 8 8.1. Applicable Law and Jurisdiction: Turkish Law will apply in the implementation, interpretation, and management of legal relations arising from this User Agreement. In case of any dispute arising from or related to this User Agreement, Istanbul Courts and Enforcement Offices are authorized. 8.2. Force Majeure and Internet Vulnerabilities: If any party's failure to fulfill its obligations under this Agreement is due to force majeure, it will be excused. None of the parties will be held responsible for vulnerabilities arising from internet interruptions. 8.3. Severability: If, in accordance with any applicable law or legal rule, any provision of this Agreement is found to be invalid or unenforceable, in that case, that provision will be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, that provision will be deemed deleted, and the remainder of the Agreement will remain valid and enforceable. 8.4. Survival of Validity: All provisions of this Agreement regarding privacy, ownership rights, indemnity, and liability limitations will remain valid even after the termination of this Agreement. 8.5. Evidence Agreement: The Parties agree, declare, and undertake that in any disputes arising from this Agreement, computer records will constitute conclusive and exclusive evidence within the meaning of Article 193 of the Turkish Civil Procedure Code and that this article is of the nature of an evidence agreement. 8.6. YÜKLEGO can change the contract unilaterally and at its sole discretion at any time by announcing it through the Application. The amended provisions of this agreement will become effective by being accepted online via the Application by the USER at the date of their announcement or thereafter, and the remaining provisions will continue to be in effect as they are.
Effectiveness: This contract has entered into force mutually by the electronic approval of the USER.
PRIVACY POLICY
INFORMATION TEXT AND PRIVACY POLICY REGARDING LAW NO. 6698 ON THE PROTECTION OF PERSONAL DATA
PART I) INFORMATION TEXT AND PRIVACY POLICY REGARDING LAW NO. 6698 ON THE PROTECTION OF PERSONAL DATA
- Data Controller 1.1) In accordance with Law No. 6698 on the Protection of Personal Data (KVKK), your personal data will be processed within the scope explained by Arif Güvenç Individual Company (Site Owner/Company), which is the data controller, located at Kaptanpaşa Mah. Yay Sokak No:72/a-b Beyoğlu/İstanbul within YÜKLEGO. 1.2) In this Privacy Policy and KVKK Information Text, the conditions and terms regarding the use of personal data arising during the operation of the www.yuklego.com website and platform operated by Arif GÜVENÇ Individual Company (Site Owner) are specified for the users/members/visitors of the Site/Mobile application ("Data Subject").
- For What Purpose are Personal Data Processed? 2.1) Your collected personal data may be processed within the scope of the purposes specified in Articles 5 and 6 of the KVKK for ensuring the legal and commercial security of individuals in business relations with YUKLEGO, determining and implementing commercial and business strategies. Your personal data may be transferred to our business partners, shareholders, legally authorized public institutions, and private individuals within the framework of the personal data processing conditions and purposes specified in Articles 8 and 9 of the KVKK. 2.2) Your personal data will not be used for purposes other than those stated above and will not be shared with or transferred to third parties except for legal obligations and official institutions/organizations. Your personal data can only be processed and transferred within the scope of the personal data processing conditions and purposes specified in Law No. 6698 on the Protection of Personal Data published in the Official Gazette dated April 7, 2016, and numbered 29677.
- What is Personal Data? 3.1) Your personal data processed by YÜKLEGO are as follows, written in accordance with the principles determined by the Personal Data Protection Law. The term "personal data" includes but is not limited to the following information: Identity and Contact Information: name, surname, phone number, address, workplace information, email address, User Information, User Transaction Information, and Financial Information: membership information, membership ID number, data regarding your use of the services provided by the Site Owner, reasons for contacting the Site Owner or Support, terms used for searches on the Site, your comments, errors occurring during use, invoice and payment information, balance information (samples of invoices sent to users and receipts from users, invoice number, invoice amount, invoice issue date, etc.), Location Information, Transaction Security Information: log in credential information, password information, reports and evaluations regarding the frequency of using the application, targeting information, cookie records, etc., Request/Complaint Management Information, requests and complaints made through the Site, Risk Management Information: IP address. Our courier application may collect information about your current location even if the application is running in the background. We may share this information with the customer who ordered the delivery for that delivery. Your current location information will be kept for the shortest time necessary in compliance with the relevant law. 3.2) Data anonymized under Articles 3 and 7 of the Law shall not be considered personal data in accordance with the provisions of the said law, and processing activities related to this data will be carried out without being subject to the provisions of this Privacy Policy. (Regarding applications for whether your data is processed or not, see: PART II)
- What is the Purpose of Using Your Data? 4.1) Your personal data shared with YÜKLEGO by the Site Owner may be processed for the purpose of enabling you to benefit from the services provided by the Site Owner and through the Site or Mobile application, registering your membership on the Site, updating your membership registration, improving the services provided by the Site Owner and those offered through the Site, introducing new services, conducting commercial activities including determining and implementing commercial and business strategies, ensuring the legal and commercial security of the Site Owner and individuals in business relations with the Site Owner, providing necessary information to you in this regard, and fulfilling the obligations arising from the nature of these activities. 4.2) The aforementioned personal information is primarily collected to contact you. Your data may also be used for customer satisfaction-based purposes such as improving your experience on the Mobile application, evaluating the communication management process, conducting satisfaction surveys. Furthermore, these processed data may be used within the scope of company internal reporting and business development activities. In addition, they may be used for various statistical evaluations, database creation, and market research purposes in an anonymous form without disclosing your identity. 4.3) In accordance with Articles 5 and 8 of the Law, and/or the existence of exceptions in the relevant legislation, the Site Owner may process personal data and share it with third parties without the separate consent of the Data Subjects. The most fundamental of these situations are specified below: Clearly stipulated in the laws, It is necessary for the protection of life or physical integrity of the data subject or someone else who is unable to express their consent due to actual impossibility or whose consent is not legally valid, It is necessary for the establishment or performance of any contract between the data subject and the Site Owner, It is necessary for the Site Owner to fulfill its legal obligations, It has been made public by the data subject himself/herself, Processing is necessary for the establishment, exercise, or protection of a right, Processing is necessary for the legitimate interests pursued by the Site Owner provided that it does not harm the fundamental rights and freedoms of the data subject. 4.4) The Site Owner may use cookies for the data collection process and may transmit them to third parties only to the extent necessary for processing within the scope of analysis services provided by third parties. (See: PART III Cookie Policy)
- To Whom and for What Purpose Can Your Processed Data be Transferred? 5.1) Your collected personal data may be shared with third-party service providers (including SMS and email service providers), hosting services, law firms, etc., for the purpose of improving your user experience (including improvement and personalization), ensuring your security, detecting fraudulent or unauthorized uses, conducting field research, resolving errors related to Site services, and any of the purposes mentioned in this Information Text and Privacy Policy. Our company and affiliated companies conduct necessary studies to benefit from the products and services offered by our company, to customize them according to your preferences, usage habits, and needs, ensuring the legal and commercial security of individuals in business relations with our company, performing administrative operations related to communication, ensuring the physical security and auditing of locations owned by the Company, evaluating business partners/customers/suppliers (authorized or employees), reputation research processes, legal compliance process, audit, financial affairs, etc. The personal data may be transferred to business partners, Group Companies, Company officials, our shareholders, legally authorized public institutions and private individuals within the scope of the personal data processing conditions and purposes specified in Articles 8 and 9 of the PDPL. 5.2) As a Data Subject, you acknowledge that the aforementioned third parties may store your personal data on their servers anywhere in the world, subject to the limited purposes mentioned above. 5.3) As a Data Subject, you undertake to ensure that the information covered by this Privacy Policy is complete, accurate, and up-to-date, and to update this information immediately if any changes occur. If you fail to provide up-to-date information, the Site Owner will not be responsible for any consequences. 5.4) As a Data Subject, you acknowledge that if you make a request that results in any of your personal data not being used by the Site Owner, you may not fully benefit from the operation of the Site or the Mobile application, and you declare that you will be responsible for any consequences arising from this situation.
- How Long Will Your Data be Retained? Your personal data shared with the Site Owner will be stored by the Site Owner for the period required by the purposes specified in this Privacy Policy and during the limitation periods specified in the relevant legislation. In addition, your personal data may be retained for the purpose of conducting necessary defenses in case of any disputes that may arise between you and the Site Owner, limited to such disputes.
- How Do We Ensure the Security of Your Data? 7.1) The Site Owner takes necessary technical and administrative measures to ensure that personal data is not processed unlawfully, accessed unlawfully, or compromised in terms of preservation, in accordance with the relevant legislation or the conditions expressed in this text, considering the appropriate conditions and costs/as a minimum level of security. Despite the Site Owner taking necessary information security measures, the Site Owner will not be responsible for any liability in case of damage to confidential information or access to third parties as a result of attacks on the Site or the system. 7.2) In addition, the Site Owner does not disclose the personal data obtained from you to third parties in violation of this Privacy Policy and the Personal Data Protection Law, and does not use it for purposes other than processing. 7.3) In case of linking to other applications through the Site, the Site Owner does not bear any responsibility for the privacy policies and contents of these applications and recommends reviewing these texts.
- Changes in the Privacy Policy This Privacy Policy may be updated from time to time to comply with changing conditions and legislation.
PART II) YOUR RIGHT OF APPLICATION UNDER LAW NO. 6698 ON THE PROTECTION OF PERSONAL DATA: Dear Visitor and Valued Users; Regarding the processing of personal data; name, surname, nickname, date of birth, gender, marital status, address and delivery address, education level, profession/occupation, user/customer information, special-official identity, ID number, and tax information, photo, image recordings and call center conversation recordings, invoice contents, payment methods, secret information except for card and account information, mobile, home, and fax numbers, email addresses, approaches and actions related to electronic commercial and other communications, various purposes used for fixed and mobile device names, types, models, and codes, identification information (cookie, web browser signs-information, IP, etc.), advertising identifiers, social media profile and account information-operations, and location data, etc. your personal data collection method and legal reason, the purpose of processing, and to whom and for what purpose they may be transferred have been informed to you within the scope of this text. Under the KVKK, the rights you have regarding your personal data are listed below. 1-Learning whether personal data is processed, 2-Requesting information if personal data is processed, 3-Learning the purpose of processing personal data and whether they are used in accordance with their purpose, 4-Requesting the deletion or destruction of personal data in case the reasons requiring their processing disappear, 5-Requesting compensation in case of damage due to unlawful processing of personal data, 6-Requesting correction of personal data in case they are incomplete or incorrect, 7-Requesting the notification to third parties to whom personal data has been transferred, if the corrected or deleted data is requested by you, and 8-Objecting to the emergence of a result against you by analyzing the processed data solely through automated systems, 9- Knowing third parties to whom personal data are transferred domestically or abroad. You can apply to our Company Arif Güvenç Individual Company, the Data Controller, for all matters, except for the information that must be legally preserved, your information will be deleted or destroyed from the data registration system, or anonymized, provided that legal rights are reserved upon request.